ISO 9000 is a series of standards designed to deliver quality products and services that meet client needs. Its family of standards constitutes a consensus on "quality management" practices aimed at ensuring that an organization, public or private, large or small, can deliver a product or service that meets both client and customer satisfaction. ISO 9000's popularity has been on the increase since its introduction in 1987.

Benefits

Proven cost benefit payback. Average figures for mid-sized companies (300 - 500 employees) are nine to twelve months. Larger organizations achieve payback within two years, with an eighteen-month average.
It was chosen by federal agencies such as the FAA, NASA, GSA, DOD, and private organizations including Raytheon, Boeing, and Lockheed Martin.
Federal agencies can capture institutionalized knowledge that might be lost with the imminent departure of many retiring staff.
It supports the President's Management Agenda for FY03.
Its 2000 revision is aligned with the Business Cycle of Plan, Do, Check, and Act.
It improves the understanding of the business process.

HW&W's Approach
HW&W offers a full analysis, of any management system, including preparation for certification. Our multi- disciplinary team has a thorough knowledge of the state-of-the-art methods needed to support the ISO 9000 family of standards. Our field experts provide a best practices analysis, and individually customize requirement specifications. HW&W will be responsible for helping to develop, apply, maintain and audit the ISO 9000 quality program.

HW&W's Role

Providing a complete review and analysis guaranteeing customer and client satisfaction.
Helping with goal identification, and checks on current status and efficiency of operations.
Assisting in application of the ISO 9000 family to your quality management program.
Developing a plan to close gaps and determine processes for resource allocation, and completion of actions.
Supporting implementation of the quality plan, including periodic assessments.
Determining measures of effectiveness.